How to Get the Care You Need

24-Hour Advice Nurse Line

You have access to a registered nurse 24 hours a day, seven days a week. A nurse can speak to you over the phone in your preferred language. The nurse will help you decide if you:

• Need to go to an urgent care facility.
• Can wait to see your doctor.
• Can take care of your symptoms at home.

• Call the 24-Hour Advice Nurse Line at 1.805.437.5001 or toll-free at 1.877.431.1700. If you use TTY, call 711. For more information about how to access the 24-Hour Nurse Advise Line, click here.

Care Management

GCHP registered nurses and social workers can help you manage your care, such as:

• Managing chronic conditions.
• Managing multiple medications.
• Creating care plans to improve your health.

• Call the GCHP Care Management Department at 1.805.437.5656. If you use TTY, call 711.
• To learn more about GCHP’s Care Management Services, click here.

Dental Services

Dental health is important for maintaining healthy teeth and gums. Dental services are provided through the Medi-Cal Dental program and includes:

• Diagnostic and preventive dental care (such as checkups, x-rays, and teeth cleanings).
• Pain control.
• Tooth extractions.
• Fillings.

• Call Medi-Cal Dental at 1.800.322.6384. If you use TTY, call 1.800.735.2922.
• To learn more about Dental Services, click here.

Emergency Care

Emergency Room (ER) care is for life-threatening conditions. Do not use the ER for routine care or mild illness.

• Call 911 or go to the nearest hospital emergency room.

Interpreter and Translation Services

It is important that you feel comfortable talking about your health in the language that is most comfortable to you. GCHP offers:

• Interpreter services.
• Translation Services.
• Sign language.
• Other alternative formats, auxiliary aids, and services.

• To request language assistance, call Member Services at 1.888.301.1228, Monday through Friday, 8 a.m. to 5 p.m. (except holidays). If you use a TTY, call 711.
• To learn more about interpreter and translation services, click here.

Mental Health Services

Good mental health is important at every stage of life, from childhood through adulthood. Mental health benefits include:

• Outpatient mental health services.
• Specialty mental health services.
• Substance use disorder services.

• To learn more about Mental Health Services, click here.

Pharmacy

Pharmacy services are provided by Medi-Cal Rx. GCHP members need to use their benefits ID card when they visit the pharmacy.

• Call Medi-Cal Rx at 1.800.977.2273. If you use TTY, call 711.
• To learn more about Medi-Cal Rx pharmacy benefits, click here.

Primary Care Provider

It is important to set up routine care with a primary care provider (PCP). A PCP can provide:

• Preventive care
• Teach healthy lifestyle choices.
• Identify and treat medical conditions.
• Make referrals to specialists, when needed.

• Call your PCP’s phone number on your ID card.
• If you would like to change your PCP, call Member Services at 1.888.301.1228, Monday through Friday, 8 a.m. to 5 p.m. (except holidays). If you use a TTY, call 711.
• To view the provider directory, click here.

Transportation Services

If you need a ride to or from a medical appointment, one-way or roundtrip rides are available for your next medical visit at no cost to you through Ventura Transit System (VTS).

Two types of transportation services are available:

• Non-emergency medical transportation (NEMT).
• Non-medical transportation (NMT).

• Call VTS at 1.855.628.7433. If you use TTY, call 711.
• To learn more about transportation services, click here.

Urgent Care

Urgent care is for medical issues that do not need emergency room services but need quick attention from a health care provider. You should visit an urgent care facility or walk-in clinic if you can't get an appointment with your primary care provider within 48 hours of your medical issue occurring.

• To view a list of Urgent Care Centers, click here.

Vision Services

Eye exams at every age can help keep your vision strong. You can see an eye doctor for:

• Routine eye exams.
• Diabetic eye exams.
• Glasses or contact lenses.

• Call Vision Service Plan (VSP) at 1.800.877.7195, Monday through Friday, 5 a.m. to 8 p.m., and Saturday, 6 a.m. to 5 p.m. If you use TTY, call 1.800.428.4833.
• To learn more about getting eye care, click here.