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Due to an increase in calls, our call center is experiencing wait times that are longer than normal. We have temporarily extended our call center’s business hours. If you have any questions, please feel free to call 1.888.301.1228 during these extended hours:

  • Monday through Friday from 7 a.m. to 6 p.m.

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Nondiscrimination Notice

Discrimination is against the law. Gold Coast Health Plan (GCHP) follows state and federal civil rights laws. GCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

GCHP provides:

  • Free aids and services to people with disabilities to help them communicate better, such as:
    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, and other formats).
  • Free language services to people whose primary language is not English, such as:
    • Qualified interpreters.
    • Information written in other languages.

If you need these services, contact GCHP between 8 a.m. and 5 p.m. Monday through Friday by calling 1.888.301.1228. If you cannot hear or speak well, call 711. Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. To obtain a copy in one of these alternative formats:

Call:
Gold Coast Health Plan
1-888-301-1228
If you cannot hear or speak well, call 711.

Or write to:
Gold Coast Health Plan
Attn: Member Services
711 E. Daily Drive, Suite 106
Camarillo, CA 93010

How to File a Grievance

If you believe that GCHP has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with GCHP’s Grievance and Appeals Department You can file a grievance by phone, in writing, in person, or electronically:

  • By phone: Contact GCHP between 8 a.m. and 5 p.m. Monday through Friday by calling 1.888.301.1228. Or, if you cannot hear or speak well, please call 711.
  • In writing: Fill out a complaint form or write a letter and send it to:
    Gold Coast Health Plan
    Attn: Grievance and Appeals
    P.O. Box 9176
    Oxnard, CA 93031
  • In person: Visit your doctor's office or GCHP and say you want to file a grievance.
  • Electronically: Go to GCHP's website at www.GoldCoastHealthPlan.org.

Office of Civil Rights – California Department Of Health Care Services

You can also file a civil rights complaint with the California Department of Health and Human Services, Office of Civil Rights by phone, in writing, or electronically:

Office of Civil Rights – U.S. Department Of Health And Human Services

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:

English

ATTENTION: If you need help in your language, call 1.888.301.1228 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1.888.301.1228 (TTY: 711). These services are free of charge.

Español (Spanish)

ATENCIÓN: Si necesita ayuda en su idioma, llame al 1.888.301.1228 (TTY: 711). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1.888.301.1228 (TTY: 711). Estos servicios son gratuitos.

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