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Nondiscrimination Notice

Discrimination is against the law. Gold Coast Health Plan (GCHP) follows federal civil rights laws. GCHP does not discriminate, exclude people, or treat them differently because of race, color, national origin, age, disability or sex.

GCHP provides:

  • Free aids and services to people with disabilities to help them communicate better, such as:
    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, and other formats).
  • Free language services to people whose primary language is not English, such as:
    • Qualified interpreters.
    • Information written in other languages.

If you need these services, contact GCHP between 8 a.m. and 5 p.m. by calling 1.888.301.1228. If you use a TTY, call 1.888.310.7347.

How to File a Grievance

If you believe that the Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with GCHP. You can file a grievance by phone, in writing, in person or electronically:

  • By phone: Contact GCHP between 8 a.m. and 5 p.m. by calling 1.888.301.1228. If you use a TTY, call 1.888.310.7347.
  • In writing: Fill out a complaint form or write a letter and send it to:
    Gold Coast Health Plan
    Attn: Grievance and Appeals
    P.O. Box 9176
    Oxnard, CA 93031
  • In person: Visit your doctor's office or GCHP and say you want to file a grievance.
  • Electronically: Go to GCHP's website at goldcoasthealthplan.org.

Office of Civil Rights

You can also file a civil rights complaint with the U.S. Department of Health and Human Services' Office for Civil Rights by phone, in writing, or electronically:

English

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 1.888.301.1228. If you use a TTY, call 1.888.310.7347.

Español (Spanish)

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1.888.301.1228. Si usa un TTY, llame al 1.888.310.7347.

Language Assistance PDF