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  • Please note that our recently extended call center hours of 7 a.m. to 6 p.m. will be changing. Starting Sept. 27, 2021, our call center business hours will be changing back to our normal business hours of Monday through Friday from 8 a.m. to 5 p.m. If you have any questions, please feel free to call 1.888.301.1228.
  • Providers: Starting Sept. 1, 2021, we will be reverting to the Clinicas Del Camino Real and Gold Coast Health Plan Division of Financial Responsibility (DOFR) that was in place prior to May 1, 2020. Click here to learn more.

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Provider Portal

The Gold Coast Health Plan (GCHP) Provider Portal provides online access to member eligibility information and gives users the ability to enter authorization requests, check status of authorizations, and check the status of claims. Office managers request and maintain user privileges for themselves and for office staff.

Please Read:

On May 3, 2021, GCHP implemented a new claims system to better serve providers. As a result of the system conversion, several functions and documents will change. Click here for more information about the implementation.

Until further notice, please fax all authorization requests directly to GCHP at 1.855.883.1552. The Prior Authorization Treatment Request Form is available here.

Please note that due to an increase in calls, our call center is experiencing wait times that are longer than normal. To accommodate the additional call volume, we have temporarily extended our call center’s business hours. If you have any questions, please feel free to call 1.888.301.1228 during these extended hours:

  • Monday through Friday from 7 a.m. to 6 p.m.

As of April 30, 2021, the IKA Provider Portal is no longer available. It has been replaced by the new i-Transact Provider Portal:

i-Transact Provider Portal

For detailed instructions on how to use the new i-Transact Provider Portal, please review the guide and the video below: