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  • Members: Has your contact information changed? Give the Ventura County Human Services Agency your updated contact information so you can receive important information about how to stay enrolled in Medi-Cal. Create an account at BenefitsCal. Learn more (English and Spanish).
  • Members: On March 31, 2023, the pilot program between Gold Coast Health Plan (GCHP) and AmericasHealth Plan (AHP) ended. All AHP Medi-Cal members are GCHP members as of April 1, 2023. Your benefits are not changing. You will continue to have Medi-Cal coverage. Click here for more information.

  • Providers: Please be aware of the Medi-Cal Rx Reinstatement of Prior Authorization Requirements and Retirement of the Transition Policy for Beneficiaries 22 Years of Age and Older. Click here for more information.

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Palliative Care Provider Resources

Palliative Care Provider Resources

In 2018, Gold Coast Health Plan (GCHP) implemented a palliative care benefit called MyGoldCare™.

GCHP strives to build a strong provider network of qualified, multidisciplinary teams dedicated to providing patient- and family-centered care that addresses the physical, intellectual, emotional, social and spiritual needs of the Plan’s population in the most compassionate way possible. The MyGoldCare palliative care program will be available for any member who qualifies. This does not result in a reduction in benefits for members.

No prior authorization is required for palliative care services. Referring providers may refer directly to a MyGoldCare palliative care provider to ensure timely access. A list of contracted outpatient and in-home palliative care providers can be found in the GCHP Provider Directory.

View Frequently Asked Questions About Palliative Care Services for GCHP Members.

General Information

What is the difference between palliative care and hospice?

Palliative care is used while patients continue active treatment for their medical conditions. Hospice care is reserved for terminally ill patients when treatment is no longer curative during the last six months of life. A patient can receive curative treatment and palliative care treatment at the same time.

Advance Care Planning/Communication

Physician Orders for Life-Sustaining Treatment (POLST) Information

Resources for Staff

  • Palliative care education: The California State University Institute for Palliative Care receives funding from the state Department of Health Care Services to support the education of Medi-Cal providers in how to deliver palliative care.
  • Ventura County Coalition of Compassionate Care (VCCCC): VCCCC is a local coalition dedicated to promoting education to healthcare professionals and the public regarding advance care planning and the understanding of life-sustaining treatments for those with serious illnesses. You can connect with other professions dedicated to compassionate care and stay up-to-date on relevant resources, policies and legislation that may affect you and your organization.
  • Centers to Advance Palliative Care: The Center to Advance Palliative Care is a national organization dedicated to increasing the availability of quality palliative care services for people facing serious illnesses.
  • National Hospice and Palliative Care Organization: An organization that represents hospice and palliative care programs and professionals in the United States.
  • Palliative Care and Senate Bill 1004: SB 1004 requires the state Department of Health Care Services to "establish standards and provide technical assistance for Medi-Cal managed care plans to ensure delivery of palliative care services."

Other Resources for Members

  • Ventura County Health Care Agency's In Home Support Services: This program helps seniors and people with disabilities, including children, to stay in their homes. Help is available for qualified applicants to pay for support services, such as light domestic help, nonmedical personal care, and assistance to and from medical appointments.
  • Ventura County Health Care Agency's Whole Person Care: The program helps members facing complex medical and social challenges to secure necessities, such as housing, food and reliable transportation to doctor's appointments. For more information, contact the Ventura County Health Care Agency at 1.805.339.1122.