Gold Coast Health Plan (GCHP) knows the value of being able to communicate with your doctor so you can understand your health.
As a member, you have access to interpretation and translation services, including materials in alternative formats, auxiliary aids, and other services upon request. These services are available to you at no cost to support your linguistic needs. You do not need to use a family member or friend as an interpreter.
GCHP offers these language assistance services:
- Oral interpreting services from a qualified interpreter. This includes in-person and virtual interpreting.
- Sign language interpreting for deaf and hearing-impaired members.
- Translation of written materials in a preferred language.
- Telephone interpreting 24 hours a day, seven days a week.
- Alternative format requests for Braille, audio format, large print (20-point Arial font), and accessible electronic formats, as well as requests for other auxiliary aids and services for people with disabilities.
Language Assistance Services Flyer
If you need these services, call GCHP’s Cultural and Linguistic Services at 1.805.437.5961, Monday through Friday, 8 a.m. to 5 p.m. (except holidays). If you use a TTY, call 711. You can also ask your doctor to complete and email the Language Assistance and Auxiliary Services Request Form to CulturalLinguistics@goldchp.org.
Language Assistance and Auxiliary Services Request Form - English
Language Assistance and Auxiliary Services Request Form - Spanish