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Gold Coast Health Plan Launches 24-Hour Advice Nurse Line

Hospital news | Wednesday, March 25, 2020

Contact: Susana Enriquez-Euyoque

Ventura County's Medi-Cal Plan ensures that members have access to medical advice during the COVID-19 pandemic

CAMARILLO, Calif., March 25, 2020 – Gold Coast Health Plan (GCHP) launched an Advice Nurse Line today that Medi-Cal members can access 24 hours a day, seven days a week – especially now during the COVID-19 pandemic.

Members can speak to a registered nurse in their preferred language when they or a family member have medical questions. The nurse also can help them decide if they:

  • Need to go to urgent care.
  • Can wait to see their doctor.
  • Can take care of their symptoms at home.

"Access to medical advice from a trusted source is more important now than ever," said Dr. Nancy Wharfield, GCHP’s chief medical officer. "This hotline will help us ensure that the needs of our members are met at all times during this crisis."

The advice line is a good alternative if members have medical questions, particularly when their primary care provider is not available or during the hours that their provider’s office is closed.

To reach the GCHP Advice Nurse Line, members can call 1.805.437.5001. The toll-free number is 1.877.431.1700. Those who use a TTY should call 711. When calling, member should have their GCHP ID Card or Medi-Cal Benefits ID Card (BIC) ready.

About Gold Coast Health Plan
Gold Coast Health Plan proudly serves nearly 190,000 Medi-Cal beneficiaries in Ventura County through its network of primary care physicians, specialists, behavioral health providers, hospitals, and pharmacies. Since it was founded in 2011, Gold Coast Health Plan has been committed to providing access to high-quality care and improving the health of its members, which include 1 in 5 county residents, 1 in 8 seniors, and 1 in 2 children up to the age of 5. To learn more, visit: www.goldcoasthealthplan.org.