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Compassionate Care, Accessible to All, for a Healthy Community

Member Services Phone Number 888.301.1228

Palliative Care

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What is the MyGoldCare™ program?

MyGoldCare is Gold Coast Health Plan’s palliative care program that is available for qualified Plan members.

Palliative care is specialized medical care for people with a terminal illness. It is a way of providing care that addresses the difficulty of treatment with a unique focus on patient choice and improving quality of life for both the patient and the family. A palliative care team works with patients and families to determine what is most important to them in managing their illness. This type of care is focused on providing relief from the symptoms, reducing the stress of a serious illness, and addressing the physical, intellectual, emotional, social and spiritual needs of GCHP’s members in the most compassionate way possible.

Palliative care is provided by a specially-trained team of doctors, nurses and other specialists who work with the patient’s other doctors to provide an extra layer of support and ensure that the patient’s and family’s goals of care align with the treatment options available to them.

More information on MyGoldCare:

How does a member qualify?

GCHP will provide palliative care services to all members who elect and qualify under the general eligibility and disease-specific criteria of the MyGoldCare program. A provider memorandum that provides descriptions of the covered conditions is located here on the GCHP website.

Qualified conditions include, but are not limited to, advanced cancer, kidney failure, chronic liver disease, chronic obstructive pulmonary disease (COPD) and congestive heart failure. If a GCHP member continues to meet the eligibility criteria, they may continue to access both palliative care and curative care.

If you believe a patient qualifies for MyGoldCare, the referring provider can refer directly to one of GCHP’s MyGoldCare palliative care providers. A prior authorization is not required for palliative care.

Resources for Providers