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Providers: On May 3, 2021, GCHP will implement a new claims system. Click here for more information about the implementation.

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2021 Claims System Change

On May 3, 2021, Gold Coast Health Plan (GCHP) will implement a new claims system to better serve providers. As a result of the system conversion, several functions and documents will change. To help providers understand the changes, GCHP will hold virtual provider trainings from April 13-15. If you are unable to attend one of the trainings, a recording will be posted here.

To capture and respond to any questions that providers may have, GCHP has created an email address. Please send any questions or concerns to

Upcoming trainings

  • Tuesday, April 13, 2021: 12-1:30 p.m.
  • Wednesday, April 14, 2021: 12-1:30 p.m.
  • Thursday, April 15, 2021: 12-1:30 p.m.

The trainings will be held virtually via Microsoft Teams. Click here for meeting access information.

GCHP memos

Provider Resource Guide

We developed a Provider Resource Guide to inform you about the claims system conversation and other changes that will be visible to you as a provider who is contracted with GCHP. To help you navigate these changes, we have recommended action steps that you will want to consider when preparing for these changes. We will notify you of any additional updates and will provide new content for this guide as appropriate.

Provider Resource Guide