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Due to an increase in calls, our call center is experiencing wait times that are longer than normal. We have temporarily extended our call center’s business hours.

If you have any questions, please feel free to call 1.888.301.1228 during these extended hours:

  • Monday through Friday from 7 a.m. to 6 p.m.

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2021 Claims System Change

On May 3, 2021, Gold Coast Health Plan (GCHP) implemented a new claims system to better serve providers. As a result of the system conversion, several functions and documents will change.

As of April 30, 2021, the IKA Provider Portal is no longer available. It has been replaced by the new i-Transact Provider Portal.

May 5, 2021 update: Please read this important message about claims processing delays, authorization requests, and extended call center hours.

If you have any questions or concerns, please email ETPQuestions@goldchp.org.

Resources

  • i-Transact Provider Portal User Guide: Provides detailed instructions on how to use the i-Transact Provider Portal.
  • i-Transact Provider Portal User Guide Overview Video: Provides information on how to register for the new i-Transact Provider Portal (Portal) for the first time. It includes step-by-step instructions for creating a user account and information on how to navigate the functions of the new Portal.
  • Provider Resource Guide: Provides a comprehensive look at the changes resulting from the system change. The guide is organized by departments and will be updated as new changes are identified. This guide will act as a single reference document to assist providers.
  • Provider Training Video: This recording of one of the most recent provider training webinars outlines the system changes at a high level.

GCHP memos