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  • Please note that our recently extended call center hours of 7 a.m. to 6 p.m. will be changing. Starting Sept. 27, 2021, our call center business hours will be changing back to our normal business hours of Monday through Friday from 8 a.m. to 5 p.m. If you have any questions, please feel free to call 1.888.301.1228.

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Welcome Members

Welcome to Gold Coast Health Plan (GCHP), your partner in good health. As the only community Medi-Cal plan in Ventura County, we care deeply about the health and wellness of our members. That's why we design each of our health care services with the unique needs of you and your family in mind.

To help you stay healthy and well informed, we've put together some quick tips for using your GCHP membership and services.

Attend a Benefits Information Presentation

New to GCHP? We invite you to attend one of our Benefits Information meetings. Some of the things you will learn about are:

  • Medi-Cal benefits and how to use them.
  • Your rights as a GCHP member.
  • How to choose and change your Primary Care Provider (PCP).
  • Getting dental, vision and mental health services.
  • Scheduling rides to and from your medical appointments.
  • Resources you can use to improve your health.

To find out when and where our next Benefits Information meeting is, please visit our calendar.

Find a Provider in the GCHP Network

Have you chosen a Primary Care Provider (PCP) for all your basic health care needs? Or do you need to find a specialist that is in our network? We have all of our in-network providers listed online.

Visit our directory to see a full list of GCHP-approved providers.

Access Your GCHP Member Handbook

Your GCHP Member Handbook will help you understand how to get the services you need.

You should have received a copy of the GCHP Member Handbook in the mail after you selected a PCP. But you may also access it online.

View the GCHP Member Handbook (English and Spanish).

Schedule Rides to Health Care Appointments

Need a ride to your next medical visit? We offer one-way or roundtrip rides to non-emergency medical appointments at no cost to you.

Learn how to request a ride.

Get After-Hours Care

If you have a medical need but your doctor is not able to see you, we have a variety of covered after-hours care options. Learn about our 24-hour Nurse Advice Line and see a list of our covered urgent care facilities.

Read about after-hours care.

Reach Our Member Services Department

When you have questions, our Member Services team will help explain your coverage and how to get the services you need.

We can answer your questions in English or in Spanish. If you speak a language other than these, we will be happy to provide the interpreter services you need.

Just give us a call at 1.888.301.1228. If you use a TTY, call 1.800.310.7347. Please call from 8 a.m. to 5 p.m. Monday through Friday, excluding holidays.