Discrimination is against the law. Gold Coast Health Plan (GCHP) follows state and federal civil rights laws. GCHP does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.
GCHP provides:
- Free aids and services to people with disabilities to help them communicate better, such as:
- Qualified sign language interpreters.
- Written information in other formats, including alternative format requests such as Braille, audio format, large print (no less than 20 point Arial font), and accessible electronic formats, such as a data CD, as well as requests for other auxiliary aids and services that may be appropriate.
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters.
- Information written in other languages.
If you need these services, contact GCHP between 8 a.m. and 5 p.m. Monday through Friday by calling 1.888.301.1228. If you use a TTY, call 1.888.310.7347. Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form. To obtain a copy in one of these alternative formats and/or other auxiliary aids and services:
Call:
Gold Coast Health Plan
1.888.301.1228
If you use a TTY, call 1.888.310.7347 or 711.
Or write to:
Gold Coast Health Plan
Attn: Member Services
711 E. Daily Drive, Suite 106
Camarillo, CA 93010
How to File a Grievance
If you believe that GCHP has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with GCHP’s Grievance and Appeals Department You can file a grievance by phone, in writing, in person, or electronically:
- By phone: Contact GCHP between 8 a.m. and 5 p.m. Monday through Friday by calling 1.888.301.1228. Or, if you use a TTY, please call 1.888.310.7347.
- In writing: Fill out a complaint form or write a letter and send it to:
Gold Coast Health Plan
Attn: Grievance and Appeals
P.O. Box 9176
Oxnard, CA 93031 - In person: Visit your doctor's office or GCHP and say you want to file a grievance.
- Electronically: Go to GCHP's website at www.GoldCoastHealthPlan.org.
Office of Civil Rights – California Department Of Health Care Services
You can also file a civil rights complaint with the California Department of Health and Human Services, Office of Civil Rights by phone, in writing, or electronically:
- By phone: Call 1.916.440.7370. If you use a TTY, please call 711.
- In writing: Fill out a complaint form or send a letter to:
Deputy Director, Office of Civil Rights
Department of Health Care Services
Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413 - Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx.
- Electronically: Send an email to to CivilRights@dhcs.ca.gov.
Office of Civil Rights – U.S. Department Of Health And Human Services
If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:
- By phone: Call 1.800.368.1019. If you use a TTY, please call 1.800.537.7697.
- In writing: Fill out a complaint form or send a letter to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201 - Complaint forms are available at hhs.gov/ocr/office/file/index.html.
- Electronically: Visit the Office for Civil Rights Complaint portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf.
English
ATTENTION: If you need help in your language, call 1.888.301.1228 (TTY: 1.888.310.7347). Aids and services for people with disabilities, like documents in braille and large print, are also available. Call 1.888.301.1228 (TTY: 1.888.310.7347). These services are free of charge.
Español (Spanish)
ATENCIÓN: Si necesita ayuda en su idioma, llame al 1.888.301.1228 (TTY: 1.888.310.7347). También ofrecemos asistencia y servicios para personas con discapacidades, como documentos en braille y con letras grandes. Llame al 1.888.301.1228 (TTY: 1.888.310.7347). Estos servicios son gratuitos.