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  • Members: Has your contact information changed? Give the Ventura County Human Services Agency your updated contact information so you can receive important information about how to stay enrolled in Medi-Cal. Create an account at BenefitsCal. Learn more (English and Spanish).

  • Members: On March 31, 2023, the pilot program between Gold Coast Health Plan (GCHP) and AmericasHealth Plan (AHP) ended. All AHP Medi-Cal members are GCHP members as of April 1, 2023. Your benefits are not changing. You will continue to have Medi-Cal coverage. Click here for more information.

  • Providers: Please be aware of the Medi-Cal Rx Reinstatement of Prior Authorization Requirements and Retirement of the Transition Policy for Beneficiaries 22 Years of Age and Older. Click here for more information.

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Medi-Cal Renewals

What is Medi-Cal renewal?

Medi-Cal renewal is the process through which you provide updates to the local county agency every 12 months to determine your eligibility for Medi-Cal. This is also referred to as Medi-Cal redetermination. This process was postponed due to the COVID-19 Public Health Emergency.

What changes must be reported to keep my Medi-Cal coverage?

Any changes to your household must be reported. Some examples include changes to individuals in the household and address changes. If you are unsure of what to report, you may contact the Ventura County Human Services Agency:

For information about your case: 1.888.HSA.4.INFO (1.888.472.4463), 24 hours a day for automated information, or 8 a.m.-5 p.m., Monday–Friday, for assistance from a customer care representative.
For general information: 1.866.904.9362, 8 a.m. - 5 p.m., Monday-Friday

Do I need to report any household changes to keep my Medi-Cal coverage?

Yes, you are required to report any changes in your household to your local county office. These changes include income, if someone becomes pregnant, a new household member, and any changes to your address, This may help ensure that you continue to receive your Medi-Cal coverage after the end of the federal COVID-19 public health emergency. You may contact the Ventura County Human Services Agency at the number above.

How do I sign up for an online account to access my Medi-Cal case or report changes?

You can access your Medi-Cal case, complete your annual renewal, or report changes to your case by creating an online account. You can create one today by going to benefitscal.com and selecting the “Create an Account” link in the upper right-hand corner of the page.

Can I submit my forms by fax?

You may fax documents to 1.805.658.4530 or drop off documents at any Community Service Center.

Where are the offices located?

  • America’s Job Center of California (Temporary Community Service Center): 2901 N. Ventura Road, 3rd Floor, Oxnard
  • Oxnard Drop-Box & Shuttle Location: 1400 Vanguard Drive, Oxnard (This site has closed. Shuttle service is available to visit our other nearby locations for in-person services.)
  • Fillmore Community Service Center: 828 Ventura Street, Suite 200, Fillmore
  • Moorpark Community Service Center (Ruben Castro Human Services Center): 612B Spring Road, Suite 301, Moorpark
  • Santa Clara Valley Community Service Center: 725 E. Main Street, Santa Paula
  • East County Community Service Center: 2900 N. Madera Road, Suite 100, Simi Valley
  • Thousand Oaks Community Service Center: 80 E. Hillcrest Drive, Suite 200, Thousand Oaks
  • Ventura Community Service Center: 651 Telephone Road, Ventura