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Due to an increase in calls, our call center is experiencing wait times that are longer than normal. We have temporarily extended our call center’s business hours. If you have any questions, please feel free to call 1.888.301.1228 during these extended hours:

  • Monday through Friday from 7 a.m. to 6 p.m.

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Interpreter and Translation Services

Language Assistance

For help getting an interpreter or understanding something we send you in writing, please call Member Services at 1.888.301.1228 (for English and Spanish).

American Sign Language Assistance

If you are deaf, hard of hearing or speech-impaired and need assistance, please call Member Services at 711 (TTY).

Interpreter services

Member

If you are a member and need an interpreter, please call 1.888.301.1228.

Provider

If you are a provider and need interpreter services, please call 1.866.421.3463 and enter your access code. Please call a health educator for an access code.

Face-to-Face

If you need an interpreter, please call the Health Education Department at 1.805.437.5624 or 1.805.437.5603 for assistance. Advance notice and prior authorization is required for face-to-face interpreters.

Cultural and Linguistics Quick Reference Guide

Access the C&L Quick reference guide