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Due to an increase in calls, our call center is experiencing wait times that are longer than normal. We have temporarily extended our call center’s business hours.

If you have any questions, please feel free to call 1.888.301.1228 during these extended hours:

- Monday through Friday from 7 a.m. to 6 p.m.
- Saturday, May 8, 2021 and Saturday, May 15, 2021 from 9 a.m. to 2 p.m.

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Pharmacy Services

Gold Coast Health Plan (GCHP) seeks to provide quality pharmacy services to our members. Through the OptumRx Member Portal, members can review price claims, search for pharmacies that accept GCHP and find medical information about prescription drugs. Additionally, you can view your prescription history.

Contact OptumRx at 1.855.297.2870. If you use a TTY, call 711.

Pharmacy program changes on hold

The state Department of Health Care Services (DHCS) is working on a new pharmacy program. The program, known as Medi-Cal Rx, is on hold. Members will receive information about the program as it becomes available.

Member communications