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Due to an increase in calls, our call center is experiencing wait times that are longer than normal. We have temporarily extended our call center’s business hours. If you have any questions, please feel free to call 1.888.301.1228 during these extended hours:

  • Monday through Friday from 7 a.m. to 6 p.m.

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Care Management

Care management is a service that is available to you as a Gold Coast Health Plan (GCHP) member. Your doctor can ask us to assist you, or you can contact us yourself for a health-related concern.

GCHP care managers are registered nurses and social workers who are ready to work with you if you need assistance with:

  • Understanding and managing your benefits.
  • Communicating with your doctors.
  • Establishing a medical home.
  • Learning about community resources that may be available to you.
  • Setting goals and making plans for improving your health.
  • A new diagnosis that is causing you concern.
  • Learning about your condition.
  • Problems with your pregnancy.
  • Organ transplant questions.
  • Managing multiple medications.

To reach the GCHP Care Management Department, please call 1.805.437.5656 or email CareManagement@goldchp.org. If emailing, please include your callback number and GCHP Identification Number for a prompt response. If you use a TTY, call 711.