If you need medical care but your doctor's office has closed for the day, Gold Coast Health Plan (GCHP) has you covered. We have a 24-hour Advice Nurse Line, cover treatment at multiple urgent care centers and provide emergency care for our members.
24-Hour Advice Nurse Line
As a GCHP member, you have access to a registered nurse 24 hours a day, 7 days a week. A nurse can speak to you over the phone in your preferred language when you think you or a family member needs urgent medical care.
The nurse will help you decide if you:
- Need to go to an urgent care facility.
- Can wait to see your doctor.
- Can take care of your symptoms at home.
The nurse can also answer questions or address concerns about the Coronavirus.
To reach the Advice Nurse Line, call:
- Toll-free: 1.877.431.1700
- If you use a TTY, call 711.
Have your GCHP ID Card or Medi-Cal Benefits ID Card ready when you call. If you are calling for someone else, please have that person near you. The advice nurse may have questions about their condition.
24-Hour Advice Nurse Line flyer
Urgent Care Services
Urgent care is for medical issues that do not require emergency room services but need quick attention from a health care provider. You should visit an urgent care facility or walk-in clinic if you can't get an appointment with your primary care provider within 48 hours of your medical issue occurring.
GCHP members may go to any contracted urgent care facility or walk-in clinic. Find an urgent care facility near you.
Here are some of the common medical conditions that can be treated in an urgent care facility:
- Allergy flare-ups.
- Animal or insect bites.
- Ear infections.
- Mild asthma issues.
- Minor broken bones, such as a broken finger.
- Minor cuts that may require stitches.
- Skin rashes.
- Sore throats, coughs, colds or the flu.
- Sprains and strains.
Emergency Care Services
If you have chest pain, trouble breathing, a head injury or another serious symptom, go to the emergency department or call 911. Your Medi-Cal benefits will help you cover the cost.
For more information, call GCHP Member Services at 1.888.301.1228. If you use a TTY, call 711.