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Member Services Phone Number 888.301.1228

Leadership

Dale Villani

Chief Executive Officer, Gold Coast Health Plan

Dale VillaniDale Villani is the chief executive officer (CEO) at Gold Coast Health Plan (GCHP). As CEO, Mr. Villani is responsible for all aspects of the Plan’s operations including Board, regulatory and community relations. Under the administrative direction of the Ventura County Medi-Cal Managed Care Commission (VCMMCC), Mr. Villani is tasked with ensuring that the Plan fulfills its mission and meets all annual goals, objectives and financial targets – namely, providing access to quality health care to the Plan’s members and delivering it in a cost-effective manner.

Mr. Villani joins the Plan with more than 34 years of operations experience managing large health care and business transactions. Prior to joining GCHP in June 2015, Villani served as the chief operating officer (COO) at Aetna, Magellan Health Services and, most recently, Arizona Priority Care. There, he managed the health of more than 12,000 members through a network of 1,200 physicians, clinics, hospitals and ancillary service providers. He was directly responsible for network management, customer service, human relations, marketing, IT, claims and finance.

Mr. Villani earned a Bachelor of Science in Health Services Administration from the University of Nebraska and a Master of Business Administration from Pennsylvania State University. He also served in the U.S. Air Force Medical Service Corps for two decades and retired with the rank of lieutenant colonel.

Ruth Watson

Chief Operating Officer, Gold Coast Health Plan

Ruth Watson 2015Ruth Watson is the chief operating officer (COO) at Gold Coast Health Plan (GCHP). In her role, Ms. Watson is responsible for the execution of GCHP’s strategic objectives across all operational and organizational divisions, as well as managing major plan initiatives and leading GCHP’s business strategy and operational review activities.

Ms. Watson has more than 20 years of executive management experience driving enterprise wide execution of commercial, Medicare and Medi-Cal operations management. Prior to joining GCHP in June 2013, Ms. Watson served for six years as CalOptima’s Executive Director, Operations where she was responsible for the oversight of daily operations and process improvement of a number of departments including Claims Administration, Customer Service, Provider Operations, Business Continuity and Compliance.

Ms. Watson received a Bachelor of Science in Speech Pathology and Audiology from Boston University and a Masters in Instructional Design/Human Resource Development from the University of Massachusetts, Boston.

Kashina Bishop

Chief Financial Officer, Gold Coast Health Plan

Kashina BishopKashina Bishop is the chief financial officer (CFO) at Gold Coast Health Plan (GCHP). Ms. Bishop is responsible for overseeing all fiscal responsibilities for the Plan and ensuring that the annual budget is monitored and established in alignment with the overall mission and strategic plan.

Ms. Bishop joined GCHP in 2018 with more than 15 years of experience in financial services, including 10 years at CenCal Health, a managed care organization serving Medi-Cal members in Santa Barbara and San Luis Obispo counties. There, she served as controller and then director of finance. Prior to joining CenCal, she worked as a certified public accountant (CPA) at an accounting firm in Santa Barbara.

Ms. Bishop earned a Bachelor of Arts degree in Environmental Science from the University of California, Santa Barbara. She is a certified public accountant (CPA) and is a Certified Healthcare Financial Professional.

Melissa Scrymgeour

Chief Administrative Officer

Melissa Scrymgeour 2015Melissa Scrymgeour is the chief administrative officer (CAO) at Gold Coast Health Plan (GCHP). In her role, Ms. Scrymgeour is responsible for oversight of GCHP’s strategic planning process, including government and external affairs, as well as enterprise technology, portfolio management, and reporting and analytics functions.

Ms. Scrymgeour has more than 17 years of managed care experience leading the planning and delivery of strategic initiatives across commercial, Medicare, and Medi-Cal product lines.

Prior to joining GCHP, Ms. Scrymgeour served as an IT account executive for Health Net, responsible for IT portfolio planning, oversight and delivery of the company’s largest book of business. During her 15-year tenure with Health Net, Ms. Scrymgeour held progressive business and IT leadership roles supporting enterprise operational functions. At Harbor Freight Tools, she served as the director of IT solutions delivery where she was responsible for business-IT alignment, application strategy, development, delivery and portfolio management.

Ms. Scrymgeour earned a Bachelor of Arts in Mass Communications from Louisiana State University.

Nancy R. Wharfield, MD

Chief Medical Officer, Gold Coast Health Plan

Nancy Wharfield 2015Nancy R. Wharfield, MD is the chief medical officer (CMO) at Gold Coast Health Plan (GCHP). Dr. Wharfield joined GCHP in 2011 and is responsible for providing the Plan with the strategic direction, oversight and evaluation of its medical programs. She provides medical leadership and management in the areas of quality improvement, utilization management, pharmacy benefits, care management, disease management and health education.

Prior to joining GCHP, Dr. Wharfield served as physician executive at CenCal Health, where she was responsible for utilization management, case review and policy and guideline development. At WellPoint, Inc., she served as a physician advisor and worked on all state-sponsored business including Medi-Cal.

Dr. Wharfield earned a Bachelor of Arts in Sociology from the University of California at Santa Barbara and her Medical Degree from the University of California, Los Angeles.

Theodore Bagley

Chief Diversity Officer, Gold Coast Health Plan

Theodore BagleyTheodore Bagley is the chief diversity officer (CDO) at Gold Coast Health Plan (GCHP). Mr. Bagley is responsible for all aspects of the Plan’s diversity initiative. Under the administrative direction of the Ventura County Medi-Cal Managed Care Commission (VCMMCC), Mr. Bagley is tasked with ensuring that the Plan offers a workplace that is characterized by a culture of inclusion, engagement and high performance.

Mr. Bagley recently retired as vice president of human resources for Amgen Inc. He has served in executive management positions in the Human Resource Departments for Dell Computers and for 25 years with the General Electric Company. Currently, Bagley serves on the foundation boards of California State University, Channel Islands and Gold Coast Veterans and is a past board member of the Moorpark College Foundation. He is a former member of the Presidents Circle for the Big Brothers and Big Sisters Organization.

Mr. Bagley earned a Bachelor of Science in Business Administration from Franklin University in Ohio and a Master of Education and Counseling from North Carolina Central University.

Jean Halsell

Executive Director of Human Resources

Jean HalsellJean Halsell is the executive director of Human Resources (HR) for Gold Coast Health Plan (GCHP). Ms. Halsell is responsible for recruitment, performance management, training, HR regulatory compliance, policy development, employee relations, compensation and benefits administration, employee activities and events, and employee health and wellness.
 
Ms. Halsell joined GCHP in 2017 with more than 25 years of experience as an HR professional. For 13 years, she worked for WellPoint, Inc. – now Anthem, Inc. – the largest for-profit managed care company in the Blue Cross and Blue Shield Association. There, she held progressive leadership roles in different business units.
 
Ms. Halsell earned a Bachelor of Science in Business Management from the University of La Verne and a Master of Dispute Resolution from Pepperdine Law School’s Straus Institute for Dispute Resolution. She retired from the California Air National Guard after 26 years of service and becoming the first woman to achieve the rank of chief master sergeant in the 75-year history of the 146th Airlift Wing at Point Mugu.

Brandy Armenta

Compliance Officer

Brandy ArmentaBrandy Armenta is the compliance officer at Gold Coast Health Plan (GCHP). In her role, Ms. Armenta enforces company-wide policies and procedures that are mandated by federal, state and local regulations. She is responsible for the strategic direction and management of the Plan’s delegation oversight and privacy programs including HIPAA. She oversees the legal coordinator functions and serves as GCHP’s primary liaison with all regulatory agencies.
 
Ms. Armenta has more than 13 years of experience in Medi-Cal managed care. Prior to joining the Plan in 2011, Ms. Armenta worked for six years at CenCal Health, a managed care organization serving Medi-Cal members in Santa Barbara and San Luis Obispo counties. There, she coordinated compliance with laws, regulations and policies and served as CenCal’s primary liaison with a variety of state regulatory agencies.
 
Ms. Armenta has a Bachelor of Arts degree in Sociology and a Master of Public Administration from California State University, Northridge. She is a licensed pharmacy technician by the California State Board of Pharmacy.

Scott H. Campbell

General Counsel

Scott Campbell 2015Scott H. Campbell is a partner in the Municipal Law and Special Districts practice groups of Best Best & Krieger LLP in the firm’s Los Angeles office.  For over 25 years, his practice has concentrated on municipal and public entity representation, construction management and litigation.

In addition to serving as GCHP’s general counsel, Mr. Campbell currently serves as city attorney for the City of Avalon on Catalina Island. He also serves as general counsel for the Lake Arrowhead Community Services District and is general counsel for the Catalina Island Medical Center. 

Mr. Campbell presently serves on the Board of St. Anne’s Maternity Hospital. He is the past President of the Board of Trustees of St. Anne’s Foundation and of the City Attorneys Association of Los Angeles County.

Mr. Campbell graduated magna cum laude and earned a Bachelor of Arts from the University of California, Berkeley and a Juris Doctor degree from University of California, Los Angeles.

 

Gold Coast Health Plan Directors


Bob Bushey

Procurement Officer

Anne Freese
Director of Pharmacy

Lupe Gonzalez
Director of Health Education

Christianne Hodina
Director of Operations

Helen Miller
Director of Information Technology

Kathy Neal
Senior Director of Health Services

Kim Osajda
Director of Compliance

Steve Peiser
Senior Director of Network Management

Kris Schmidt
Director of Strategy and Enterprise Analytics

Kimberly Timmerman
Director of Quality Improvement

Marlen Torres
Director of Government and Community Relations

Lyndon A. Turner
Senior Director Finance